diff --git a/README.md b/README.md
index 592a58f31..4f3841b18 100644
--- a/README.md
+++ b/README.md
@@ -51,6 +51,28 @@ you can use:
 [matrix-room]: https://matrix.to/#/#gnome-shell:gnome.org
 [discourse]: https://discourse.gnome.org
 
+## Feature requests
+
+gnome-shell is a core compoment of the GNOME desktop experience.
+As such, any changes in behavior or appearance only happen in
+accordance with the [GNOME design team][design-team].
+
+For major changes, it is best to start a discussion on [discourse]
+and reach out on the [#gnome-design matrix room][design-room],
+and only involve the issue tracker once agreement has been reached.
+
+In particular mockups must be approved by the design team to be
+considered for implementation.
+
+For enhancements that are limited in scope and well-defined,
+it is acceptable to directly open a feature request.
+
+When in doubt, it is better to ask before opening an issue.
+
+[design-team]: https://gitlab.gnome.org/Teams/Design
+[discourse]: https://discourse.gnome.org
+[design-room]: https://matrix.to/#/#gnome-design:gnome.org
+
 ## Contributing
 
 To contribute, open merge requests at https://gitlab.gnome.org/GNOME/gnome-shell.