diff --git a/js/gdm/authPrompt.js b/js/gdm/authPrompt.js
index 481cd3a77..0ad3d2338 100644
--- a/js/gdm/authPrompt.js
+++ b/js/gdm/authPrompt.js
@@ -176,7 +176,7 @@ var AuthPrompt = new Lang.Class({
         this._updateNextButtonSensitivity(this._entry.text.length > 0);
 
         this._entry.clutter_text.connect('text-changed', () => {
-            if (!this._userVerifier.hasPendingMessages)
+            if (!this._userVerifier.hasPendingMessages && this._queryingService && !this._preemptiveAnswer)
                 this._fadeOutMessage();
 
             this._updateNextButtonSensitivity(this._entry.text.length > 0 || this.verificationStatus == AuthPromptStatus.VERIFYING);