diff --git a/README.md b/README.md
index 7e32e7ace..592a58f31 100644
--- a/README.md
+++ b/README.md
@@ -6,8 +6,6 @@ advantage of the capabilities of modern graphics hardware and introduces
 innovative user interface concepts to provide a visually attractive and
 easy to use experience.
 
-Bugs should be reported to the GNOME [bug tracking system][bug-tracker].
-
 All interactions with the project should follow the [Code of Conduct][conduct].
 
 [conduct]: https://conduct.gnome.org/
@@ -24,6 +22,35 @@ Please refer to the [schedule] to see when a new version will be released.
 
 [schedule]: https://release.gnome.org/calendar
 
+## Reporting bugs
+
+Bugs should be reported to the [issue tracking system][bug-tracker].
+
+The [GNOME handbook][bug-handbook] has useful information for creating
+effective issue reports.
+
+If you are using extensions, please confirm that an issue still happens
+without extensions. To properly disable extensions you can use the
+[extensions-app] and then restart your session. Disabling extensions
+without a restart is not sufficient to rule out extensions as the
+cause of a bug. If an issue can only be reproduced with a certain
+extension, please file an issue report against that extension first.
+
+Please note that the issue tracker is meant to be used for
+actionable issues only.
+
+For support questions, feedback on changes or general discussions,
+you can use:
+
+ - the [#gnome-shell matrix room][matrix-room]
+ - the `Desktop` category or `shell` tag on [GNOME Discourse][discourse]
+
+[bug-tracker]: https://gitlab.gnome.org/GNOME/gnome-shell/issues
+[bug-handbook]: https://handbook.gnome.org/issues/reporting.html
+[extensions-app]: https://apps.gnome.org/Extensions
+[matrix-room]: https://matrix.to/#/#gnome-shell:gnome.org
+[discourse]: https://discourse.gnome.org
+
 ## Contributing
 
 To contribute, open merge requests at https://gitlab.gnome.org/GNOME/gnome-shell.
@@ -37,5 +64,4 @@ Commit messages should follow the [commit message guidelines][commit-messages].
 GNOME Shell is distributed under the terms of the GNU General Public License,
 version 2 or later. See the [COPYING][license] file for details.
 
-[bug-tracker]: https://gitlab.gnome.org/GNOME/gnome-shell/issues
 [license]: COPYING